MONTEFUEGO.STUDIOSTRATEGY · SYSTEMS · EXECUTION
Problem Review · $100
CALLS · MESSAGES · BOOKING · ROUTING · 24/7
Give Elara your approved guide, languages, calendar, FAQs, and routing rules. Elara handles routine conversations by phone, WhatsApp, web, or SMS as scoped; it answers, collects context, qualifies, books, routes to the right agent or team, and follows up when nobody is available.
The system at a glance
Elara is not another inbox. It is a reception and routing layer that knows what to say, what to ask, what it is allowed to do, and when the conversation should move to a person.
COMES IN
☎ Phone callWA WhatsApp⌁ Website chatSMSTAKES ACTION
Books an appointmentRoutes call or messageSends confirmation / reminderCreates or updates the leadREACHES THE RIGHT PERSON
Agent / brokerFront desk / clinicAttorney / intakeBarber / stylist / locationThe customer does not need to know which systems you use behind the scenes. They need a fast answer and the correct next step.
Where Elara creates the most value
These are not closed templates. They are patterns configured around your hours, languages, team, calendar, CRM, business rules, and escalation boundaries.
REAL ESTATE
Routing can use language, territory, availability, lead type, or other approved rules. Fair Housing guardrails apply where relevant.
CLINICS · DENTAL · HEALTHCARE
Sensitive-data workflows require privacy, compliance, and architecture review before launch.
LAW · PROFESSIONAL SERVICES
Elara does not replace professional judgment or provide unauthorized legal advice.
BARBERSHOPS · SALONS · SPAS
Especially useful when staff cannot answer the phone while actively serving a customer.
Not only these industries
Home services, med spas, gyms, tutoring, hospitality, repair shops, nonprofits, offices, and any operation where the next step is booking, qualification, routing, or follow-up can use the same model.
What we configure
Montefuego translates how you want customers handled into an operating conversation system: what Elara can say, what it should ask, which languages to use, which calendars to check, who to route to, and when to stop.
FAQs, pricing, policies, services, hours, approved language, and boundaries.
Channels, calendar, CRM, forms, webhooks, or tools within scope.
Rules for agents, departments, locations, languages, schedules, and escalations.
We test normal flows and edge cases before Elara operates with real customers.
Plans & pricing
Elara is a managed customer-operations service: it answers, understands, books, routes, and follows up 24/7 using your approved rules and languages. Voice, messages, carrier fees, phone numbers, WhatsApp Business, CRM, and third-party services are billed separately when applicable.
For one location or a small team where a missed call or message can become a missed appointment or sale.
For firms, practices, and busy teams that need qualification, multiple routing paths, and stronger coordination.
For brokerages, clinics, firms, and operations with multiple locations, calendars, teams, or routing paths.
For complex, multi-department, or regulated operations where governance, integrations, and continuity matter as much as automation.
Base prices do not include voice/message usage, carrier fees, phone numbers, WhatsApp Business, CRM, licenses, or external platforms. Regulated or sensitive workflows require privacy, compliance, and human-review review before launch.
Onboarding
The intake captures industry, channels, languages, volume, booking, FAQs, services, team, routing, integrations, escalation, privacy, and approval. Payment happens only at the end: pay to submit.
Access is coordinated after scope review and handled through an appropriate channel.
FAQ
Yes, when voice is included in scope. Elara can answer defined call types, follow your approved guide, collect information, book an appointment, route the call or request to the correct person, or create a human follow-up with context. Telecom and usage costs may be separate.
Yes. Elara can use the languages and approved messaging you define, with different scripts or routing rules by channel, location, or team when needed.
Yes. Elara can check connected calendar availability, collect required information, book or route the appointment request, and send confirmations and reminders according to the configured workflow.
Yes. Routing can be based on approved rules such as lead type, location, language, availability, department, service, or other business-owned criteria, then hand off the conversation with context.
Yes. Elara can support preliminary intake and consultation scheduling for law firms, non-clinical appointment booking and routing for clinics, and service, stylist or barber booking for salons and barbershops. Sensitive or regulated workflows require appropriate privacy, compliance, and human-review controls.
No. Elara handles repetitive front-door conversations and defined actions, then routes high-value, sensitive, uncertain, or human-only situations to the right person with context.
The Elara promise
Montefuego designs the flow, configures the technology, defines the guardrails, and manages the experience around your operation. You are buying a business function: answer, book, route, and follow up.